Reviews

"We visited Arctic Spa in Barrie, and met up with Jenn, since the moment we stepped into the store she greeted us warmly and showed us around. Jenn was very knowledgeable and down to earth at no moment did we ever feel pressured to make a decision. Jenn was understanding and empathetic to our needs, knowing that this was a huge life decision and purchase for us, she made recommendations that had our best interest at heart. It was such a pleasurable experience that we ended making a purchase that day and were warmly welcomed into the Arctic Spa Family. "
Caroline Spadavecchia

" have been dealing with Stefan and his employees at Arctic Spa for the past two years. I always receive a friendly smile and they know me when I walk in the door. We do not have an Arctic Spas tot tub. In fact our tub was purchased by my husband at another hot tub dealer within the city. Our initial experience with our new tub was not good. Skin allergies to the chemicals and trouble keeping the tub balanced made it impossible for us to use it. I became very frustrated with the lack of customer service and knowledge I was receiving for the dealer that our tub was purchased from. Because of frustration, I went to Arctic Spa. I talked to Stefan and one of his employees. They were both very informative and helpful even though I did not have one of their hot tubs. Arctic Spas was able to help us through the difficulties we were having and allowed us to use our rub again. Chuck and his staff put the joy back into owning a hot tub. Since then, I have been buying my entire hot tub supplies form Arctic Spas Barrie. I have always received friendly helpful service. I have, and will continue to refer anyone I talk to, to Arctic Barrie"
Gaylene Munroe

"Right from the first time we came into the store everyone did their utmost to answer any question we had. In fact you guys went out of you way to help us out. The hot tub arrived exactly the day we were told it would. There was a great crew there to get it set in place, get it going and explain everything to us. Something very important to us is after sale service. We have had many questions and I know we can call and our questions will be answered. I hit a deer on my motor bike and have a bad back. I wish I would have bought the tub 2 years ago because it really does make a difference to my mobility and I can get a decent night's sleep. I wondered if we were doing the right thing when we bought the aqua tremor sound system but after hearing it I am glad we did. The quality of sound is fantastic, and I do not have to worry about speakers being damaged by moisture. Everyone who has been in our spa has been very impressed. So far there has been very little difference in our power bills. Obviously by the way they are insulated the heat from the motors helps heat the tub too. We looked at different spas before making the decision to purchase and Arctic Spa. We have without a doubt made a best buy. Thank you all so much for everything you have done to make this a very enjoyable experience for us. We have a quality product that we will enjoy for many many years."
Rob Baldwin

"In May 2006 I purchased an Arctic Spas Klondike-a major expenditure for us. Since that time we have received exemplary service. Our questions and concerns have been dealt with in a professional and timely manner. All of your staff is friendly and knowledgeable on the occasions when we need information. We weren't sure just how much we would use this spa but I can honestly say that it is used on a DAILY basis. The relaxation and therapeutic benefits have been beyond our wildest expectations. Family, friends and co-workers have all enjoyed our spa on a regular basis too. I do not give a referral easily as I have high expectations of quality of product and after-sale service provided. We are so pleased that I have given recommendations to quite a number of acquaintances who have talked of getting a spa. Neither of us can visualize not having a spa and want to thank you for making this experience a good one."
Candace & Les

"I just wanted to say thanks for such a great product. My wife has very sensitive skin. We had a hot tub at our previous house and she had to stop using it. We recently moved and tried your Silk Balance in our hot tub. We have been using it for the last 8 months and not once has my wife had any problems with her skin. Even when friends come over they mention how soft their skin feels after using it. It also takes a lot of the work out of trying to balance chemicals"
Dave Sharples

"We heard about your product from sourcing on the internet. Found out we could purchase it in Barrie, Ontario. You product is amazing...I suffer from major exzema and could not enjoy my hot tub with the chemicals that we were told to use. Thanks!! I can now enjoy my hot tub because of you guys - amazing!"
Karen Gordon

"Thanks very much for the help Leif It has been a very pleasant experience dealing with you and your colleagues at Arctic Spa. I will happily recommend you to any of my friends who inquire when they see our tub. Don."
Don

"We love how easy Silk Balance made owning a spa. As new spa owners we were so glad we were introduced to Silkbalance. We don't have to deal with trying to sort out different chemicals and problems with our water. Thank you Arctic Spas Barrie"
Tanya Jespersen

"Chlorinated water makes my skin itch. Now that I use Silkbalance itchy skin is a thing of the past. I love my Freeflow Spa!"
John Martin

"Hello Leif, It is very rare that service companies are able to provide such a high level of customer service. I understand that products have issues and technology can fail however it is how the company handles these issues. From opening the service order for my main board issues to replacing my old jets and helping replace my electrodes under warranty you have gone on to make this a positive experience. I left my original Arctic Spa hot tub with my house that I sold 5 years ago as a selling feature and purchased a second one. If and when we decide to move again I look forward to another new tub. Thanks again for your amazing customer service through email, over the phone and in person with my technicians being able to pass by to pick up parts. Keep up the good work."
James Stortz